MedicalMine Inc., is a Pleasanton, California based company and maker of popular ChARM suite of products, built to address application of cloud and mobile technologies for managing healthcare data and intelligent data analysis. ChARM product suite includes Integrated EHR, Practice Management and RCM solution, Patient Portal for Patient Engagement, TeleHealth solution for Remote patient care, Connect solution for Collaborative communication, along with a slew of Mobile apps across platforms.
At MedicalMine, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. MedicalMine's servers and infrastructure are hosted at Tier 3 Plus data centers equipped with latest technology to securely house sensitive data. We have put in place elaborate security processes to ensure utmost security and privacy of health care information. MedicalMine follows very strict and standardized practices in areas of Access Controls, Network Security, Physical Security, Information Security, Application Security, Operations Security and Business Continuity. In addition, all communications between users' browser and MedicalMine applications are encrypted using Secure Socket Layer (SSL).
In compliance with the Privacy Shield Principles, MedicalMine Inc. commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact MedicalMine Inc. at firstname.lastname@example.org
MedicalMine Inc. has further committed to refer unresolved Privacy Shield complaints to Better Business Bureau (www.bbb.org), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.bbb.org/greater-san-francisco/business-reviews/health-recording-service/charm-health-in-pleasanton-ca-876694 for more information or to file a complaint. The services of Better Business Bureau (BBB) are provided at no cost to you.
MedicalMine is a Business Associate as defined under the administrative simplification provisions of the Health Insurance Portability and Accountability Act of 1996 and its privacy and security regulations (HIPAA), and under the privacy and security provisions of the Health Information Technology for Economic and Clinical Health Act of 2009 (the HITECH Act). We will comply with the business associate provisions of these regulations with regard to Protected Health Information. We will also comply with provisions of the HIPAA Security Rule that apply to business associates under the HITECH Act, and the privacy and security provisions of the HITECH Act that are applicable to business associates.
MedicalMine permits use and disclosure of PHI in accordance with the HIPAA and HITECH, as described below:
We may disclose protected health information if the disclosure is required by law. We reserve the right to make any other uses of your health information that are permitted to a Business Associate. However, except as permitted by the Privacy Rule, we will not use or disclose protected health information in any manner that would violate the Privacy Rule. Patient entered health information is shared by the patient with practitioners in accordance with permissions set by the patient.
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the MedicalMine services and to help us provide you the best possible service.
We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website.
We use temporary and permanent cookies to enhance your experience of our site.Temporary cookies will be removed from your computer each time you close your browser.Permanent cookies remain on your hard drive after you've exited from our site, until you erase them or they expire. Permanent cookies will not contain any personal information about you. If you have turned cookies off, you may not be able to use access controlled areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website. We may from time to time employ the use of pixel tags on the website and in emails. Pixel tags such as web beacons are 1x1 images that are embedded onto a web page to document traffic and for website analytics without collecting any Personal Information.
The general medical information made available on our web site or by the application is for informational and educational purpose only and does not constitute medical advice. Any health related questions you may have about the treatments should be discussed with your medical provider. Medical Mine Incorporated is not responsible for any medical advice provided by its employees or by the participants in the supported forums. Such forums are created for discussion and support between fellow caregivers and patients and not intended to provide advice about treatments.
Access to our applications is password protected. We strongly recommend that you do not divulge your password to anyone and that you update your credentials on a regular basis. Exercise the utmost personal security in how you handle your password. MedicalMine will never ask for your password in an unsolicited phone call or unsolicited email.
Your email address is never used for any purpose other than to communicate with you or on your behalf. Your email may also be used for forgotten password or user account information. We will not use your email address to send you any promotional and marketing materials. MedicalMine never shares your email address with external entities.
We have no intention of accepting any information from individuals under the age of 18. If you are not yet 18 years of age, please leave this site immediately.Parents are urged to monitor and supervise their children’s on-line activity.