Communication and team work are vital for providing quality health care to patients. According to a study, ineffective care team communication was found to be the root cause of around 66% of the medical errors. Collaboration is the key for healthcare providers to ensure that the patient's diagnosis and treatment plans are properly co-ordinated among the care team.
Charmconnect helps providers and stakeholders in patient care to communicate effectively by providing instant access to patient health information, around which care discussions can be organised. External Chat allows providers to chat with providers from other practices or hospital to discuss about a patient or to share medical records securely.
Care team has option of enabling Patient Channels for select patients or patient caregivers that helps patients to chat with care team seamlessly, resulting in quicker attention to their health problems. It greatly mitigates health risks caused due to communication delays.
CharmConnect comes with an intuitive feature set including Group Chat, Private Chat, Announcement Channel, Document Sharing, and other familiar features, making it a comprehensive communication platform for healthcare setting. It keeps track of all care conversations and maintains history and helps in understanding patient context for better decision making.
Chat messages and patient records that are exchanged are encrypted end-to-end to ensure high level of data security.
Unlike other healthcare messaging apps, CharmConnect is readily integrated with Charm EHR, which enables you to quickly retrieve patient records and start conversations around it.
Reduces waiting time in attempting to communicate with colleagues, and improves co-ordinated care for better health outcomes
80% reduction in time spent in contacting care team members by phone
50% reduction in Clinical Response time, down from 30 to 15 minutes
Hospitals report 20% faster discharge rate by improving Healthcare communications
Reduced delays upto 15% in moving patients by ED
Communicate real-time with your colleagues. Have one-to-one discussions using this feature
Allows you to chat with more than one member in the practice to discuss patient care related issues
Make Audio/Video calls with your practice members and patients for live interaction
Share your desktop screen with other users to show and explain medical conditions
Selected members can interact with each other through the private chat. Only members who are part of the channel can view and post messages
Office channels can be created to facilitate communication across all the members of your practice. The channel can be scoped to facility, department, role, etc.
Channels can be created specific to a patient to discuss with them in private. Members involved in the care of that patient can be added to the channel for better health outcomes
Context specific chats can be initiated from various sections of ChARM, viz., Appointment, Tasks, Messages, etc. These are stored contextually for future reference
Initiate conversation, not just with your own practice members, but with external Charm users as well. Once external users accept your invite, and you can start communicating with them about your referrals
Securely share X-rays, lab results, with fellow providers/patients