Communication and team work are vital for providing quality health care to patients. According to a study, ineffective care team communication was found to be the root cause of around 66% of the medical errors. Collaboration is the key for healthcare providers to ensure that the patient's diagnosis and treatment plans are properly co-ordinated among the care team.
Charmconnect helps providers and stakeholders in patient care to communicate effectively by providing instant access to patient health information, around which care discussions can be organised. External Chat allows providers to chat with providers from other practices or hospital to discuss about a patient or to share medical records securely.
Care team has option of enabling Patient Channels for select patients or patient caregivers that helps patients to chat with care team seamlessly, resulting in quicker attention to their health problems. It greatly mitigates health risks caused due to communication delays.
CharmConnect comes with an intuitive feature set including Group Chat, Private Chat, Announcement Channel, Document Sharing, and other familiar features, making it a comprehensive communication platform for healthcare setting. It keeps track of all care conversations and maintains history and helps in understanding patient context for better decision making.
-
Encrypted Messaging
Encrypted Messaging
Chat messages and patient records that are exchanged are encrypted end-to-end to ensure high level of data security.
-
Integrated EHR
Integrated EHR
Unlike other healthcare messaging apps, CharmConnect is readily integrated with Charm EHR, which enables you to quickly retrieve patient records and start conversations around it.
-
Co-Ordinated Care
Co-Ordinated Care
Reduces waiting time in attempting to communicate with colleagues, and improves co-ordinated care for better health outcomes
- 80%
80% reduction in time spent in contacting care team members by phone
- 50%
50% reduction in Clinical Response time, down from 30 to 15 minutes
- 20%
Hospitals report 20% faster discharge rate by improving Healthcare communications
- 15%
Reduced delays upto 15% in moving patients by ED
Healthcare Communication Mobile Apps
Install our mobile apps on your iOS and Android and you are ready to go. Capture photos of medical records and share it with other members. You also get instantly notified of any new messages.
Healthcare Messaging Features
1 on 1 Chat
Communicate real-time with your colleagues. Have one-to-one discussions using this feature
Group Chat
Allows you to chat with more than one member in the practice to discuss patient care related issues
Audio/Video Call
Make Audio/Video calls with your practice members for live interaction
Screen Share
Share your desktop screen with other users to show and explain medical conditions
Private Channel
Selected members can interact with each other through the private chat. Only members who are part of the channel can view and post messages
Office Channel
Office channels can be created to facilitate communication across all the members of your practice. The channel can be scoped to facility, department, role, etc.
Patient Channel
Channels can be created specific to a patient to discuss with them in private. Members involved in the care of that patient can be added to the channel for better health outcomes
Contextual Chat
Context specific chats can be initiated from various sections of Charm, viz., Appointment, Tasks, Messages, etc. These are stored contextually for future reference
External Chat
Initiate conversation, not just with your own practice members, but with external Charm users as well. Once external users accept your invite, and you can start communicating with them about your referrals
Share Documents
Securely share X-rays, lab results, with fellow providers/patients
