What Is Charm mPHR?
The Charm mPHR (Mobile Personal Health Record) application enables users to access and track health records on their smartphones. Patients and their family members can store and manage health records on their handheld Android or iOS devices.
The dynamic mobile interface allows users to:
The online HIPAA-compliant application allow users to share PHI securely on the go.
Note: Users can contact support@charmhealth.com directly for any mPHR-related queries.
Disclaimer: The patient details in the user guide images are for reference only. They do not pertain to any individual, living or dead.
Downloading the Application
Users can download and install the Charm mPHR application from the Google Play Store (Android).
Follow the instructions on this PHR user guide to have your PHR account up and running in no time.
Signup into your Charm PHR account using a browser. Then follow these steps to log in to the application:
Users having no linked family members will land on the home page directly. Other users need to select a member to proceed further.
In the case of network or server timeout issues, tap on the pop-up 'Retry' button to continue from where you left.
Note: If you forgot the old PIN, tap on the 'Log out' option on the application lock screen to set a new login PIN.
The mPHR home page displays the 'Menu' icon, the selected member name, and the 'Announcements' icon on the top.
The Menu bar displays member details, various application features, your Health Passport, Profile, and Log-out options.
You can tap on the 'Dropdown' button to view linked members. Additionally, selecting a member profile allows you to switch between accounts.
The mPHR application stores your entire clinical summary within your Health Card. You can access and share your Health Card with Providers and others directly from the Health Passport section.
Health Card
The Health Card displays the patient's name, gender, date of birth, blood group, address, personal, and caregiver contact information, in addition to the Health URL.
Patients can carry a hard copy of their health cards to help first responders and providers access crucial medical data during emergencies.
This feature particularly helps when the Patient is unable to communicate their medical condition.
Providers can access the URL ID or QR code using the passcode available here to view the patient's clinical history.
Share Health Passport
You can share your health passport with members within and outside the Practice using the mPHR application.
The PDF version allows recipients to view shared patient information, while sharing URL allows recipients to view live updates for a particular period.
Access Health Passport
The recipients can view and download the shared PDF copy directly. In the case of URLs, recipients need an OTP or a passcode to access the file.
Share the OTP received on your phone whenever the recipient accesses your health passport. Tap on the View Passcode option to know your passcode.
Note: The URL expires after a period of ten days.
The Profile section displays personal information. You can edit the section to change personal details like name, address, contact information, and caregiver information.
Remember that any profile changes here will not reflect on the Practice recorded data.
This section displays the latest Practice announcements in order. Select an announcement entry to view its details. Tap the 'Back' arrow to go to the home page.
You can manage all your clinical records using the various application sections. The mPHR application has Multi-Practice Support.
Thus, you can view your entire medical data from all your Practices together. The About section in the More tab displays the registered Practices and Providers for reference.
The taskbar on the bottom consists of three tabs that enable you to track and manage your clinical data:
Dashboard
The 'Dashboard' tab displays the basic health metrics, Practice communications, and other frequently used sections like:
You can tap on each section to view, edit or delete the respective data. The page gives a glimpse of the latest Practice communications ensuring you don't miss out on any. You will also receive email notifications on new updates from the Practice.
My Health
The 'My Health' tab displays various Practice Communication and Personal sections related to your health.
You can tap on each section to manage your Prescriptions, Lab Results, Visit Summary, Procedures, Wellness, Documents, Allergies, Immunizations, Insurance, and Reminders.
More
The 'More' tab displays the patient's Health Card, Appointments, Messages, Billing, Flowsheets, Questionnaires, Useful Info, and About sections.
Note: The Practice cannot add or edit this section.
The 'Prescriptions' section displays the details of all the drugs you are on and allows you to track and manage the medicines/supplements you consume.
The dosage and other details help your provider make an informed decision on the treatments. You can track drugs and make refill requests directly through the application.
Tap on the 'Filter' icon to view 'Active', 'Inactive', or 'All' drugs under the respective tabs.
The 'More' option displays further drug details like name, dosage, consumption methods, remaining refills, dispensed quantity, Provider, and Practice name.
Patient-added drugs have an 'Edit' icon against them. Physician-added drugs either have no icon or have a 'Refill' button against them.
Add Medications
The 'Reason for Taking' drop-down list displays conditions added in the 'Problem List' section on the web version.
Request Refills
Note: Follow the same steps under the Supplements tab to add or refill supplements.
The Lab Results section displays lab results you and your Practice upload in the web version. The application detects Normal and Abnormal values based on the limits your Practice sets.
You can seek medical help immediately on abnormal results through the application. Tap on each result to view the result details and a full report.
The Visit Summary displays shared medical summaries from past visits. You can view each visit in detail by taping on the visit entry.
The visit summary displays your appointment date, diagnoses, health updates, and physician recommendations (if any).
This section is updated automatically when the Practice shares your visit summary after an appointment.
It contains details regarding your diagnosis, prescribed medications, supplements, and any Provider recommendations.
This section displays all your past procedures in order of occurrence. Filling in your procedure details updates your health passport automatically.
You can share it prior visit to enable your provider to decide on a suitable treatment flow. Tap on any entry to edit or follow the below steps to add new entries:
Note: Only the patient can add or edit entries in this section.
The Wellness section displays the default health vitals and fitness metrics like Blood Pressure, Blood Sugar, Calories Burned, Water Consumed, Sleep, etc.
You can tap on each metric to view past entries. Use the 'Toggle' icon to switch between list or graphical view for quick data analysis.
Updating the wellness metrics allows you to track and manage your health and fitness goals.
Apart from that, you can also seek immediate medical attention in case of fluctuating vitals. You can add new entries using the floating '+' icon within each metric.
The Documents section keeps a shareable record of your clinical data that helps you add and manage medical documents securely.
It allows you to carry all the important medical files you may need during a visit on your mobile. Any document you upload appears under the 'All' tab and within the appropriate folder name under the 'Folders' tab.
Additionally, You can use the 'Filter' icon to search for documents based on their types.
Tap on the '+' icon to upload new documents. You can create new folders using the '+' icon within the 'Folders' tab.
Note: The Shared with Me and Shared by Me are default folders.
The Allergies section displays an allergy's first observed date, allergen name, and severity. Providers viewing your health passport can use this data while prescribing medicines, supplements, or treatment.
The Active tab shows allergies you and your Practice add. The Inactive tab shows allergies marked inactive by your Practice. You can tap on the '+' icon to add new allergies and view resolved allergies in the web version.
The Immunizations section displays immunity vaccines and injections the patient has received. Updating this section allows providers to eliminate diseases they are immune to during a diagnosis. Additionally, they can also decide on suggesting further vaccines or injections.
The Practice and the Patient can add or edit their respective entries in this section. Tap on the 'More... ' option to view further details. The '+' icon or 'Edit' option allows you to add or edit your entries.
The Reminders section allows you to create reminders for taking medications and supplements. Patients can create Reminders notifications in the mPHR app by following the below steps:
Note - The start and the end date gets pre-filled if the medication/supplement was added with any specified dates.
Once added, Patients will receive reminder notifications as shown in the image below.
Tapping the notification redirects you to the mPHR app. Tap the 'Skip' or 'Taken' option to update the consumption status. If missed, manually navigate to the 'Reminders > Today' section to update the status. Reminders for future or past dates cannot be marked.
Modify/Delete Reminders
The 'Reminders > Today' tab lists all reminders for the day. Similarly, the 'Reminders > All' tab lists all active, completed, and upcoming reminders.Tapping on a specific reminder in any tab displays the notification details. Tap the 'Clock' icon to view reminder history, and the 'Edit' icon to edit the reminder notification. Tap the 'Filter' icon on the top to refine your search.
You can use this section to access your insurance plan details and validity on your mobile. Patients can add new insurance details using the floating '+' icon. Taping on each entry allows you to edit the fields within.
The mPHR application allows you to book appointments directly from your mobile. You can also receive reminders, fill in questionnaires, and share clinical data ahead of a visit using the application.
The section displays all your upcoming, requested, wait-listed, denied, and past appointments list.
Book an Appointment
You can go to the 'More' tab and select the 'Appointments' section to schedule appointments directly from the application.
Tap on the '+' icon to create a new appointment. The appointment page can display or hide provider slot availability based on the Practice settings. Follow the steps below to continue booking an appointment either way.
Practices can enable their PHR settings to allow patients to send appointment requests alone. Thus, slot availability does not guarantee an appointment unless you receive a confirmation mail.
Practices can also enable prepaid appointments for confirmed appointments. In such cases, patients can make a payment through the mobile application itself.
Additionally, you can wait-list yourself during slot unavailability if the Practice has enabled it.
In the case of video consultation, patients can access the appointment link without any meeting passcode using the application.
You will receive notifications on appointment updates through appropriate communication modes.
Note: Fields marked with red asterisks are compulsory.
Alternatively, you can start booking an appointment by:
Note: This option is available only if there are no upcoming appointments.
The secure two-way messaging feature enables effective communication between you and your Practice.
The application section allows you to share data through text and attachments. The Inbox and Sent tabs display received and sent messages in the date order.
There are two ways to compose a message:
Once the compose message screen appears, you can follow the below steps to send texts or attachments.
Additionally,
Note: Recipient mail address and email subject are auto-filled while you are composing reply messages.
The Questionnaire section displays all the Practice shared questionnaires and consent forms in order. Pre-appointment questionnaires inform providers about the patient's health status ahead of a visit.
The section displays the submission status (New, Draft, or Submitted) against each entry for reference.
You can also edit and resubmit submitted questionnaires in the Current tab (if your Practice hasn't reconciled it).
Fill in Pre-appointment Questionnaires
These questionnaires give your physician a fair idea about you and your clinical history before a visit.
The application moves the questionnaires to the Past tab when the Practice reconciles it or after the consultation begins. The questionnaires under this tab are for viewing only.
Your Provider may require you to update these flowsheets regularly to track your health or condition. You can access and update Practice flowsheets in this section easily.
Tap on each flowsheet entry to view or edit your updates. The '+' icon allows you to add new observations.
Note: A warning message pops up while saving flowsheets if the values entered are highly abnormal compared to other metrics.
The Billing section displays all your Practice invoices and receipts under the respective tabs. Tap on any invoice in the Invoice tab or bill receipt in the Receipt tab to view a detailed statement.
You can view your receipt in the Receipts tab soon after your Practice receives the payment. Additionally, receipts for payments made at the Practice are also available here.
Make an Online Payment
If the Practice has enabled online payments, follow the below steps to make payment using the application:
The 'Useful Info' and 'About' sections display any additional information the Practice or Provider updates.
