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A CharmHealth Newsletter

December 2025

Reflecting on an Incredible Year

As we look back at 2025, it's clear that this has been one of the most energizing and meaningful years yet. Across our products, our community, and our partnerships, we've grown stronger together.

We're grateful for every provider, partner, and supporter who helped make this year possible. Your feedback, trust, and engagement continue to push us forward.

WATCH RECAP VIDEO

CharmHealth Stories

Most EHR conversations focus on features, but we're expanding what an EHR can be. In this interview with Healthcare IT Today, our CEO Pramila Srinivasan shares how we're building an ecosystem that connects clinicians, supports research, and serves practices of every size.

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As we stride forward toward our mission to elevate care, your stories continually reaffirm the impact of our work and encourage us to continue improving, innovating, and supporting you every step of the way.

Hear directly from providers and teams leveraging our platform to simplify tasks, solve challenges, and deliver care more efficiently.

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CharmHealthSquare: Conversations That Shape The Future of Care

BUILDING AN EXCLUSIVE PHYSICIAN COMMUNITY

This year, we launched CharmHealthSquare as an exclusive, secure space for physicians and healthcare leaders to connect with peers, discuss challenges, share resources and start conversations that move care forward.

If you have eRx /EPCS enabled on your CharmHealth account but haven't joined CharmHealthSquare yet , you can directly login to the community with your EHR credentials. For any other questions, email us at community@charmhealth.com

JOIN THE COMMUNITY

To kick things off, we hosted our first community webinar with Dr. Robert Gabbay, MD, PhD, FACP on CharmHealthSquare. Together, we explored the latest GLP-1 clinical updates and practical strategies that providers can use in everyday practice, followed by an interactive Q&A with Dr. Gabbay. The full recording is available for all CharmHealthSquare members.

A Community where Physicians Connect and Grow.

READ NOW

So why did we create CharmHealthSquare? In this article, our CEO Pramila Srinivasan lays out her vision for this secure and collaborative space, and why she thinks it is essential to bring clinicians together to share insights, discuss real-world challenges, access education, and stay connected. Learn how CharmHealthSquare creates a modern “town square” for today’s healthcare professionals.

Contribute your Voice

FREELANCE CLINICAL CONTENT REVIEWER

CharmHealth is looking for licensed clinicians to review and share high quality clinical content. This position is flexible and part time, for a 6 month freelance role.

Send your resume to community@charmhealth.com and a note about why you're interested.

CharmHealth On the Road

CONNECTING WITH THE HEALTHCARE COMMUNITY

This year, our team met with thousands of healthcare professionals across major industry trade shows, including  Behavioral Health Tech, American Psychiatric Association, HIMSS, Dreamforce, and our 1st ever SF Tech week event. Each event gave us the opportunity to showcase new features, learn from leaders across the field, and hear firsthand about the challenges and goals shaping healthcare practices.

Behavioral Tech Conference

American Psychiatric Association

HIMSS

Dreamforce

SF Tech Week

Charmalot By the Bay

We hosted our annual Charmalot user conference in Berkeley, CA, bringing together providers, partners, and innovators for 2 days of learning, demos, and collaboration. Alongside the conference, we held our 4th annual Innovation Challenge, where emerging technologies and bold ideas took center stage. This event highlights the creativity of our community and the future forward solutions being built on the CharmHealth platform.

CharmHealthHub: Where Solutions Meet Care

A BIGGER, SMARTER MARKETPLACE

Our new and improved marketplace, CharmHealthHub, has expanded with 50+ vendors and a growing set of powerful integrations. With more partners and more solutions available, it's now easier than ever for providers to tailor CharmHealth to fit their workflows and continue evolving as their needs grow.

Meet our New Vendors

Health Compiler's AI Voice Agent integrates natively with CharmHealth to automate patient calls, reduce admin work, and deliver instant patient support.

CONNECT

Doctor Connect is a patient engagement and communication platform designed to help healthcare practices improve operational efficiency, reduce no shows, and enhance patient satisfaction.

CONNECT

The National Nurse Practitioner Entrepreneur Network is a user-friendly up-to-date database that helps patients locate Nurse Practitioners (NPs) and allows NPs to connect for collaboration and referrals.

CONNECT

Vendor Spotlight

VitlRx transforms how clinics prescribe and manage medications. Their cloud-based e-Prescribing platform connects providers with all their pharmacies in one place - enabling fast and accurate prescription orders, seamless fulfillment tracking and streamlined clinic workflows. VitlRx helps providers spend less time on paperwork and more time on patient care.

LEARN MORE

Do you use a CRM?

WE WANT YOUR INPUT

Help us understand the tools you rely on by taking a quick survey: Which CRM platform do you  use? Your feedback helps us improve our integrations and better support your workflow.

TAKE THE SURVEY

Product Releases That Make Workflows Better

This year brought a wave of product updates designed to make everyday tasks faster, simpler, and more intuitive for providers. From new automation tools to smarter patient engagement features, we continued to evolve the platform with one goal in mind: improving the way practices work.

Some product highlights include the launch of Charm AI Scribe for effortless clinical documentation, CharmEasyCare to streamline appointment booking with intuitive, patient-friendly technology, and Charm Co-Pilot that guides providers through workflows with greater efficiency. Together, these releases reflect our ongoing commitment to building tools that reduce friction, support care delivery, and help practices thrive.

What's New

Connect EPCS
Patient Record Exchange Patient Billing Automation

Our new integration with Surescripts Record Locater and Exchange (RLE) allows practices to securely exchange and retrieve patient's medical records from external EHR vendors connected to the RLE network.

Key Benefits:

  1. Seamless interoperability
  2. Secure record sharing
  3. Patient consent management

Our new Patient Billing Automation simplifies and optimizes your workflow by automatically sending invoices and payment reminders to patients once their insurance claims are processed.

Key Benefits:

  1. Automatically sends initial invoice notification to patients
  2. Allows configuration of reminder frequency
  3. Ability to exclude invoices based on specific criteria

LEARN MORE

Digital Health Disruptors

INSIGHTS THAT MOVE HEALTHCARE FORWARD

We kicked off Season 2 of our podcast, Digital Health Disruptors, bringing fresh conversations with leading voices in healthcare innovation. This season features insights from guests like Dr. Divya Chander, Dr. Paula Muto, Dr. Shyamali Singhal, Dr. Casey Halpern, and Sally Ann Frank, exploring the latest trends, challenges, and breakthroughs shaping digital health today.

Whether you’re a provider, innovator, or healthcare enthusiast, these episodes offer practical takeaways and thought-provoking perspectives straight from the frontlines of healthcare transformation.

LISTEN NOW

Why Early Detection of Delirium is Critical

READ NOW

Delirium is one of healthcare’s most costly and overlooked conditions. Our blog with Dr. Divya Chander, MD breaks down its massive financial and clinical impact and explains why early detection is crucial for improving outcomes, reducing hospital stays, and lowering costs. Dive in to understand why recognizing delirium sooner can transform patient care.

Weekly Webinars

GROW YOUR PRACTICE WITH CHARMHEALTH

* Weekly webinars will be cancelled December 24, 25 and January 1. We apologize for any inconvenience. Webinars will resume January 2nd, 2026.

EVERY MONDAY| 10AM- 12PM PST

Join us on Mondays to learn how CharmBillerPro can help medical billing professionals simplify their processes and improve revenue.

REGISTER

EVERY TUESDAY| 10AM- 12PM PST

Join us on Tuesdays to receive guided assistance on CharmHealth's API program and learn how you can build robust seamless integrations.

REGISTER

EVERY WEDNESDAY | 10AM-12PM PST

Join us on Wednesdays to dive into billing with CharmHealth and automating your workflows.

REGISTER

EVERY THURSDAY | 9AM-11AM PST

Join us on Thursdays to set up and get started with your CharmHealth-Optum integration.

REGISTER

EVERY FRIDAY | 10AM -12PM PST

New to CharmHealth? Join us on Fridays to go over the step by step process of getting your account ready to use and start practicing.

REGISTER

RESOURCES

Subscribe to our YouTube channel. Our newest playlist goes through the step by step process of applying to be vendor and listing your product/service on CharmHealthHub.

WATCH NOW
Get Answers Quickly

Got questions? Try searching our Resource Center. Simply type in a question and access all the available information immediately.

We are proud to be listed in Business Intelligence Group's 2024 Excellence in Customer Service, GetApp's 2025 Category Leaders in Medical Billing, e-Prescribing, and Telemedicine, Software Advice's 2025 Front Runners in Medical Billing, Electronic Medical Records, Medical Scheduling, and Telemedicine, and Capterra's 2025 Shortlist for Medical Billing, e-Prescribing, and Telemedicine.

A special thank you to our practices for your reviews and patronage. We are continuously dedicated to enabling quality healthcare for all.

CharmHealth EHR is certified for MU 2015 Edition Cures Update. The Office of the National Coordinator for Health Information (ONC) has mandated the EHRs to adhere to the 2015 Edition Cures Update requirements. This certification enables CharmHealth providers to obtain incentives from federal programs and improve patient outcomes.

Have comments or suggestions on an article? Drop us an email. We'd love to hear from you!

MedicalMine Inc. | 855-571-5557 | newsletter@charmhealth.com | www.charmhealth.com