Resource Center

Messaging

Bulk SMS

Members with the privilege to send Bulk SMS can send messages to all or a group of patients from the 'Messages' section.

  1. Click on the 'Drop-Down' arrow next to the 'Compose' button and then click on the 'Bulk SMS' option.
  2. In the 'Facility' field, choose 'All' or a specific facility.
  3. Similarly, choose 'All' or a specific category in the 'Category' field.
  4. Next, compose your message in the 'Message' field.
  5. Click on the 'Send' button. You also have an option to send the message immediately or at a specific date and time.
    Bulk SMS

Note - For pricing purposes, each message is equivalent to 160 characters. If a message exceeds 160 characters, it gets counted as two or more messages, depending on the number of characters.

The patient will receive text messages on their registered phone number if the 'Text Notifications' box is enabled under the 'Patient Dashboard > Patient Details > Preferences' section.

All the Bulk SMS sent or scheduled get listed under the 'Messages > Bulk SMS' section.
Bulk SMS List

Edit/Cancel Bulk SMS

Click on a message in the 'Messages > Bulk SMS' section and use the provided options to Edit or Cancel the message before it gets sent to patients.
Bulk SMS Details