Bulk SMS
Members with the privilege to send Bulk SMS can send messages to all or a group of patients from the 'Messages' section.
- Click on the 'Drop-Down' arrow next to the 'Compose' button and then click on the 'Bulk SMS' option.
- In the 'Facility' field, choose 'All' or a specific facility.
- Similarly, choose 'All' or a specific category in the 'Category' field.
- Next, compose your message in the 'Message' field.
- Click on the 'Send' button. You also have an option to send the message immediately or at a specific date and time.
Note - For pricing purposes, each message is equivalent to 160 characters. If a message exceeds 160 characters, it gets counted as two or more messages, depending on the number of characters.
The patient will receive text messages on their registered phone number if the 'Text Notifications' box is enabled under the 'Patient Dashboard > Patient Details > Preferences' section.
Note - Because Bulk SMS messages are sent from a shared phone number, patients cannot reply to them, even if the practice has two-way texting enabled.
All the Bulk SMS sent or scheduled get listed under the 'Messages > Bulk SMS' section.
