ChARM Instant Messaging Solution, MDMessage, a real-time secure chat feature that improves the way you collaborate with other members in your practice.
Chat feature is available only in ChARM New User Interface. To initiate a chat session, use the chat bar located at the bottom left of your ChARM account.
You can also use the shortcut key 'Ctrl+Space bar' to invoke the smart chat window from anywhere within ChARM.
You can find a member's logged in status (online or offline) on the chat window.
If the member is online (logged into ChARM), he/she can see your chat message instantly.
It the member is offline (not logged into ChARM), your chat will be delivered as an offline message that can be viewed by the member when he/she logs into ChARM.
You can also manually update your status on the chat window that has to be shared with others. To change your status click on the '...' icon next to your name and use the 'Change Status' option.Choose any one of the default status messages (Available, Busy and Invisible) or add a new status according to your needs.
By default you can chat with anyone in your practice by searching their name. If required, you can add the members with whom you interact more to your contact list.
Follow the steps below to add a member to your contact list.
The invitee can see the invite on their chat bar and accept it. Once accepted, he/she will be added to your contact list.
In addition to plain text, the chat window allows you to send image files and documents.
Use the 'Share File' icon on the bottom left corner of the chat window or drag and drop the file to share it with others.
All your chat conversations are stored automatically. You can view the chat history from the 'Chats' section or from the '...' icon located next to your name. You can also search the transcripts by member name and content.
Use the 'Pin Chat' option inside the 'Actions' menu to mark the important chat messages. All the pinned chats are shown prominently on top of the chat history.
If you do not want a chat conversation to be stored, use the 'Turn Off History' option inside the 'Actions' menu.
Whenever you receive a chat message you will get a notification on the chat bar and on the title of the browser window. Sound/Desktop alerts notify you, if you are not currently viewing ChARM EHR.
Follow the steps below to enable sound/desktop notifications.
Once turned on, you will get sound/desktop chat notifications when you are not currently on ChARM EHR.
Use the 'Mute Chat' option to turn off all the notifications for a chat session.