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Two Factor Authentication

Configure TFA

Two-Factor Authentication is an additional identity verification step that can secure your account from potential intruders. In addition to entering their login credentials, users must verify their identity by providing a biometric Face ID or Touch ID, confirm login via a notification on their personal mobile device, or submit a verification code received on their mobile device.

You can choose between SMS or Google Authenticator as your authentication mode to login to ChARM.

Whenever you try to Sign-in to your account, you enter your email address and password. Once Two-Factor Authentication is configured, sign-in will require an additional verification step Google Authenticator or an SMS/Phone call. Once verified, you will be granted access to your ChARM Account.

Configuring SMS Text Message/Voice Call

  1. Sign into your ChARM account.
  2. Click the 'TFA' tab.
  3. Choose 'SMS text message/Voice call' as your mode.
  4. Enter the mobile number that you want to receive the verification code.
  5. Choose whether you want to receive them by SMS or Voice call and click Text Me.
  6. Enter the verification code that you received on your phone.
  7. Tick the Trusted Browser option and Click Verify.
  8. Enter your account password (for security reasons) and click Turn on.
  9. Click Continue.
  10. Store the backup verification codes using any of the three options available: 1) Save as text 2) Print codes 3) Send email
  11. Add a backup phone number that the verification code will be sent to in case your primary device is inaccessible.
  12. Click Send code.

Configuring Google Authenticator

  1. Before you choose this mode, install "Google Authenticator" mobile app in your phone.
  2. Sign into your ChARM account.
  3. Click the Two-Factor Authentication tab.
  4. To configure your account in Google Authenticator, scan the barcode image displayed on the Setup page.
  5. If you have any issues with the image loading, then you can use the 16-character "secret key" displayed by clicking the Have problem in loading the image? to configure you account in Google Authenticator.
  6. Enter the verification code that is generated by Google Authenticator.
  7. Tick the Trusted Browser option and Click Verify.
  8. Enter your account password (for security reasons) and click Turn on.
  9. Google authenticator is successfully configured for your account.

Configuring Exostar Authenticator

Note: This option will be applicable only for the prescribers who have completed the EPCS registration process. Before choosing this option, make sure you have completed the EPCS registration process and obtained two factor authentication from Exostar.

  1. Sign into your ChARM account.
  2. Click the 'TFA' tab.
  3. Choose 'ExoStar Authentication' as your mode.
  4. Choose the mode of Exostar authentication option, either Hardware token or Software token (Authy app).
    Exostar Authenticator
  5. Click 'Next'.
  6. Enter verification code
    - Software Token(OTP value displayed in the registered mobile's Authy app)
    - Hardware Token(OTP value displayed in your Hardware token device)
  7. Click 'Verify Code'.