Resource Center


Video Consult EHR Workflow

  1. Once the telehealth service is enabled, 'Video Consult' appointments can be booked for providers from ChARM calendar.
    Video Consult Appointment
    Video Appointment List
  2. To start a telehealth session, create a new encounter and click on the 'Video Consult' button.
    Start Video Consult
  3. Then accept healthcare provider responsibilities statement.
    Provider Responsibility Statement
  4. Patients get notification in Patient Portal or in mobile phones. The video session starts once patients accept the call.
    Video Consult in EHR

Video Consult PHR Workflow

  1. Patients can join the video session from Patient Portal or from mobile phones using ChARM TeleHealth iOS and Android apps.
    Video Consult Invitation
    Accept Video Call
  2. During first video session with provider, patients have to accept ChARM TeleHealth Terms Of Service.
    Accept Terms of Service
  3. TeleHealth session starts once patients validate the location from which they join the session
    Validate Patient Location
    Video Consult in Patient Portal

Session Recording

All TeleHealth sessions are recorded (audio) for future reference.

  1. Sessions recorded are automatically uploaded to Patient > Documents section at the end of the day (at 11 PM).
    Video Session Recording
  2. Click on the file to play the audio conversation.
    Play Video Conversation
  3. Providers can also take screen capture of patient's physical condition and attach the image to chart notes using the 'Camera' icon available on top right corner of the video stream.
    Screen Capture

Mobile Apps

In addition to PHR, patients can also use ChARM TeleHealth iOS and Android apps. Click on the images below to download the apps.

TeleHealth Mobile AppsTeleHealth Mobile Apps

Custom Terms of Service

If required, providers can create their own compliance document and get patient's consent before every telehealth session.

Custom Terms of Service

Supported Browsers

ChARM TeleHealth service works in all WebRTC supported browsers listed below.

  • Google Chrome (Latest release version)
  • Firefox (Latest release version)
  • Opera (Latest release version)

Please inform your patients to use any one of these browsers to join telehealth session from desktop or use ChARM TeleHealth mobile apps.