Core 11 : Patient Electronic Access

Part 1

Measure Overview : Provide online access to patients to view their health information within four business days.

Denominator : Number of unique patients seen by the provider during the EHR reporting period

Numerator : Number of patients in the denominator who have been given PHR invitation within 4 business days from the date of office visit.

Stage 1 Goal : 50%

Exclusion : Provider who neither order nor create any of the information listed for inclusion as part of the measure, except for "Patient name" and "Provider's name and office contact information."

ChARM EHR Workflow :

If patient didn't have a PHR account, send an invitation within 4 business days from the date of office visit.

You can send PHR invitation while registering new patients. For existing patients, you can send invite from Patient Details > Demographics section.

Part 2

Measure Overview : Encourage patients to access their visit summary via patient portal

Denominator : Number of unique patients seen by the provider during the EHR reporting period

Numerator : Patients from denominator who logs in to patient portal and viewed the visit summary.

Stage 1 Goal : 5%

ChARM EHR Workflow : Inform patients to login to their PHR account and follow the steps below to access the visit summary.

1. Login to PHR account
2. Go to the 'Visit Summary' section
3. Click on the 'View Summary' button

For more information, refer to the CMS guideline for this measure