Resource Center

FAQ

Patient Engagement

 

How to enable PHR account for my patients?
PHR invitation can be sent from “Patient Dashboard -> Patient Details” section. If the email address of the patient is not available, you will be prompted to enter that. Patients can follow the instructions specified in the invitation to register the PHR account and start communicating to you.

How can I know whether a patient has a PHR account or not?
If a patient has a ChARM PHR account, his username will be listed under “Patient Dashboard -> Patient Details -> PHR Account Details” section.

How can I share the questionnaire to the patient’s PHR account?
This can be done in two ways :

  • While creating new appointment from the “Calendar” tab. Once the time slot is selected, the “New Appointment” window pops up. On the right-hand side, the questionnaires are shown. Choose the questionnaires to be shared to the patient’s PHR account.
  • From “Messages” tab, click on “Send Questionnaire”. Choose the patient. Select the questionnaires to be shared. Click “Send”.

I forgot to send the questionnaires to patient while scheduling the appointment. How to do it later?
There are two ways to do this :

  • Go to Calendar, edit the appointment and select the required questionnaires again.
  • Go to Messages section and use the “Send Questionnaire” option.

The patient does not have a PHR account. How can he fill the questionnaire prior to appointment?
In this case, the patient can use the Kiosk or tablet available at the hospital to fill the details/questionnaires. The front desk staff generates a unique PIN for each patient. The patient can use the PIN and login into the Kiosk to update their details. If tablets are used, the front office staff opens the patient record and gives the tablet to the patient.

How can I see patient filled Questionnaires?

  • Go to “Patient Dashboard -> Patient Details -> Questionnaires”
  • Go to “Messages” tab. Click “Received” folder under Questionnaires section

Does ChARM EHR allow patients to request appointments from patient portal?
Yes, they can request appointments from the patient portal. In the EHR, all the patient’s appointment requests are listed under “Calendar -> Appointment Requests” section. You have an option to confirm or deny the requests.

Patients are unable to send messages from their PHR Account. They receive a message that they have reached the limit?
Under “PHR Settings” there is an option to set the limit for the number of messages that a patient can send between two consecutive signed encounters. Once this limit is reached, the patient will not be able to send further messages. Anyhow, there is no restriction for patient In viewing the messages from the provider.

Will de-activated patients be able to access PHR account and communicate with practice?
Even when the patients are de-activated in the EHR, their PHR account remains active and they can continue using it. But, the patients will not be able to send messages, request appointment or share records to the practice.

Can patients access the visit summary from their patient portal?
Yes, they can access the visit summary by navigating to 'Visit Summary' section.

How to share the visit summary to the patients?
When an encounter is signed, Visit Summary will be automatically shared to the patient PHR account.

How to share the lab results with the patient?
You can share the lab result to patient's PHR account while signing it. You can also share it by clicking action icon (3 dots icon) associated with the signed lab result and choosing 'Share'

How to share other documents with the patient?
To do this, go to the “Patient Dashboard -> Documents” section, and upload the document and share it with the patients. The share option will not be available, if the patient did not register ChARM PHR account. In addition to sharing document, you can also share consent forms while scheduling appointments, and share handouts during the encounter.

My patient wants to share documents with me. How to do it?
Patient need to upload the documents in PHR which will be auto-shared to the practice.

I am unable to see “Share” button under labs for some of my patients?
“Share” button will be displayed for the labs, only if the patient has a PHR account. Once the PHR account is created, “Share” button will be displayed automatically

Where do the patients view their health record/ Treatment Plan/ Clinical Summary?
Patients will see the clinical summary under 'Visit Summary' section of PHR account.

Can I change/update the Patients email address?

Changes made in EHR or PHR will not reflect in one another. Thus it needs to be updated in both EHR and PHR.

Following are the instructions to update email address in EHR

  • Navigate to patient's 'Dashboard > Patient Details > Demographics' section
  • Click 'Edit' button available on the top right of the screen
  • Update the email address under 'Contact Details > Email' field
  • Click 'Update'

Following are the instructions for patient to update the email address in PHR

  • Login to PHR and choose the required practice (if more than one practice is available)
  • Click 'Settings' link available on top right of the screen and choose 'Personal Portal. This will open personal portal in new tab
  • Click 'Settings' link available on top right of the screen and choose 'My Account'
  • Update the email address under 'Email' field and click 'Update'

How to send a message to all the patients at a time? or How to create an 'Announcement'?

  • Navigate to 'Settings > Patient > Announcements'
  • Click 'Add New' button
  • Give a 'Subject' to your announcement
  • Type the announcement content
  • Click 'Save & Publish' button

It will be shown under the patient portal 'Announcements' tile. An announcement goes live as and when it is published and remains under the 'Announcements' as a message.

Is there a way to export the email addresses of all our patients? Or how do I export patient information into a CSV file?
You can export email addresses of all the patients by exporting Patient demographics information as a CSV file from the 'Patients' tab. Following are the steps.

  • Navigate to 'Patients' tab
  • Click action icon (3 dots icon) and choose 'Export Patients'
  • Click 'As CSV' to download the details in .CSV file format
  • Patients email addresses can be retrieved from the downloaded file

Note: Privilege to export patient demographics is available to Practice Admin and Office Manager by default.

How to share Questionnaires to patient?
You can share questionnaire(s) to patient's PHR account either as part of appointment booking or through 'Messages' section.