Resource Center


Patient Engagement


How to enable PHR account for my patients?
PHR invitation can be sent from 'Patient Dashboard -> Patient Details' section. If the email address of the patient is not available, you will be prompted to enter that. Patients can follow the instructions specified in the invitation to register the PHR account and start communicating to you.

What is the best way to quickly send PHR invitations to multiple patients?

  • Navigate to 'Analytics > PHR Usage' section
  • Click 'Patients without PHR' region available in the Pie chart. This will give the list of patients who have not registered PHR for your practice
  • Click 'Invite' link associated with each patient name to send the invite.

How can I know whether a patient has a PHR account or not?
If a patient has a Charm PHR account, his username will be listed under 'Patient Dashboard > Patient Details > PHR Account Details' section.

How can I share the questionnaire to the patient’s PHR account?
This can be done in two ways :

  • While creating new appointment from the 'Calendar' tab. Once the time slot is selected, the 'New Appointment' window pops up. On the right-hand side, the questionnaires are shown. Choose the questionnaires to be shared to the patient’s PHR account.
  • From 'Messages' tab, click on 'Send Questionnaire'. Choose the patient. Select the questionnaires to be shared. Click 'Send'.

I forgot to send the questionnaires to patient while scheduling the appointment. How to do it later?
There are two ways to do this :

  • Go to Calendar, edit the appointment and select the required questionnaires again.
  • Go to Messages section and use the 'Send Questionnaire' option.

The patient does not have a PHR account. How can he fill the questionnaire prior to appointment?
In this case, the patient can use the Kiosk or tablet available at the hospital to fill the details/questionnaires. The front desk staff generates a unique PIN for each patient. The patient can use the PIN and login into the Kiosk to update their details. If tablets are used, the front office staff opens the patient record and gives the tablet to the patient.

How can I see patient filled Questionnaires?

  • Go to 'Patient Dashboard -> Patient Details -> Questionnaires'
  • Go to 'Messages' tab. Click 'Received' folder under Questionnaires section

Does Charm EHR allow patients to request appointments from patient portal?
Yes, they can request appointments from the patient portal. In the EHR, all the patient’s appointment requests are listed under 'Calendar -> Appointment Requests' section. You have an option to confirm or deny the requests.

Patients are unable to send messages from their PHR Account. They receive a message that they have reached the limit?
Under 'PHR Settings' there is an option to set the limit for the number of messages that a patient can send between two consecutive signed encounters. Once this limit is reached, the patient will not be able to send further messages. Anyhow, there is no restriction for patient In viewing the messages from the provider.

Will deactivated Patients be able to access PHR accounts and communicate with the Practice?
Even after deactivating Patients in the EHR, their PHR account remains active. The Patients can continue using it, but they will not be able to send messages, request an appointment or share records with the Practice.

Can patients access the visit summary from their patient portal?
Yes, Patients can access the visit summary under the 'Visit Summary' section.

How to share the visit summary to the patients?
When an encounter is signed, Visit Summary will be automatically shared to the patient PHR account.

How to share the lab results with the patient?
You can share the lab result to patient's PHR account while signing it. You can also share it by clicking action icon (3 dots icon) associated with the signed lab result and choosing 'Share'

How to share other documents with the patient?
To do this, go to the 'Patient Dashboard -> Documents' section, and upload the document and share it with the patients. The share option will not be available, if the patient did not register Charm PHR account. In addition to sharing document, you can also share consent forms while scheduling appointments, and share handouts during the encounter.

My patient wants to share documents with me. How to do it?
Patients need to upload the documents to their PHR accounts. Patients can share uploaded documents from their PHR account from the 'Documents' section. The detailed steps are available in this Link, please share it with your Patients.

You can view shared documents from your Charm EHR account, under the 'Documents' section which you can review and sign.

I am unable to see 'Share' button under labs for some of my patients?
'Share' button will be displayed for the labs, only if the patient has a PHR account. Once the PHR account is created, 'Share' button will be displayed automatically

Where do the patients view their health record/ Treatment Plan/ Clinical Summary?
The 'Clinical Summary' section gives a bird's eye view of your clinical data and medical history. The 'Visit Summary' section displays:

  • Your diagnosis
  • Prescribed medications or supplements
  • Treatment progress
  • Physician recommendations, if any.

Can I change/update the Patient's email address?

  • Log in to your PHR account
  • Click on the 'Patient Profile' icon in the top right of the screen and choose 'Manage Account'.
  • Go to the 'Account Info' tab and click on the 'Edit' icon against your mail id.
  • Add your new mail id and mark it as 'Primary'.
  • You can delete the existing email address if you would like to create a separate PHR account with it.

Note: If the PHR account is inactive (or) If no Practice is mapped to it, click on the 'Patient Portal' icon.

Changes made in EHR or PHR will not reflect in one another. Thus, update both (EHR and PHR) separately. Following are the instructions to update the email address in EHR:

  • Navigate to the Patient's 'Dashboard > Patient Details > Demographics' section
  • Click the 'Edit' button available on the top right of the screen.
  • Update the email address under the 'Contact Details > Email' field
  • Click 'Update'

How to send a message to all the patients at a time? or How to create an 'Announcement'?

  • Navigate to 'Settings > Patient > Announcements'
  • Click 'Add New' button
  • Give a 'Subject' to your announcement
  • Type the announcement content
  • Click 'Save & Publish' button

It will be shown under the patient portal 'Announcements' tile. An announcement goes live as and when it is published and remains under the 'Announcements' as a message.

Is there a way to export the email addresses of all our patients? Or how do I export patient information into a CSV file?
You can export email addresses of all the patients by exporting Patient demographics information as a CSV file from the 'Patients' tab. Following are the steps.

  • Navigate to 'Patients' tab
  • Click action icon (3 dots icon) and choose 'Export Patients'
  • Click 'As CSV' to download the details in .CSV file format
  • Patients email addresses can be retrieved from the downloaded file

Note: Privilege to export patient demographics is available to Practice Admin and Office Manager by default.

How to share Questionnaires to patient?
You can share questionnaire(s) to patient's PHR account either as part of appointment booking or through 'Messages' section.

Is it possible to pull the list of patients who haven't been seen for a certain amount of time?
Yes, it is possible.

  • Navigate to 'Analytics > Patient Follow-up'
  • Specify the number of months within which you want the list of patients that have not arrived for the consultation
  • Choose the Provider
  • Click Generate

This will list all the patients who have not come for the consultation during the specified time frame.