Resource Center

FAQ

Pricing

 

How is the product priced?
We offer two plans. In the 'Encounter Plan', you will be charged based on the number of encounters created in a month. In the 'Provider Plan', you will be charged based on the number of providers in your practice.

Do you offer a free edition?
Yes. We offer a free edition with limited set of features. You can still purchase addons and use them while on free edition.

Which plan will suit small practices?
Small practices with less than 50 encounters can use the FREE plan and choose the addons they need. On crossing 50 encounters/month, they will be upgraded to 'Encounter Plan' Flexi Pricing.

How do I access my monthly invoices?
You can access your monthly invoices by clicking 'Help ('?' Icon) > Account Info'

How do I update my credit card details?
Navigate to 'Help ('?' icon) > Account Info' section and choose 'Edit' link associated with existing card

Encounter Plan

What is an Encounter?
Encounter refers to a recorded patient consultation or visit.

Does pricing depend on no. of providers?
Pricing does not depend on the number of providers. You can add as many providers as you want.

How much will I pay if I make 30 consults/month?
The minimum subscription fee per month is $25. In this case, you need to pay $25 and not $15.

How much will I pay if I make more than 2000 consults/month?
You would be charged $1000 + $0.30/consult beyond 2000 consults. For instance, if you do 2500 consults, you would pay $1150 for that month

I make 40 consults in one facility and 100 consults in another facility, how much do I pay?
You would pay for 40 + 100 consults. That is $0.50 * 140 = $70

Provider Plan

Do we get a discount for Non-Physician Providers (NPPs)?
Yes, they are charged at $200 per month. Non-Physician Providers (NPPs) include Physician Assistant (PA), Registered Nurse (RN), Nurse Practitioner (NP), Licensed Acupuncturists (L.Ac) etc.

Can I sign annual contract?
Yes, you can sign up for annual contract and there will be discount on annual plans.