Resource Center

FAQ

Appointment Scheduling

 

Can I receive a reminder for the Task added for a patient?
Yes. You can select the “Assign due date” check box, provide the due date and choose the number of days before which you would like to receive the reminder email.

Why does the Status list box under Appointments, does not contain the cancel option?
In order to have appointment status as 'Canceled', you need to configure it under 'Settings > Calendar > Appointment Status' section.

I want to send appointment reminders to patients two days prior. How to do that?
You can set the appointment reminder time by navigating to 'Settings > Patient' section. Here, you need to set notification timing by choosing day(s) and time under 'Appointment Reminder Time' filter of either 'Text / Voice Notification' section or 'Email Notification section.

Can I schedule periodic appointments for my patients, like appointment on every Monday, for five weeks?
You can schedule periodic appointments by going to the Calendar and choosing the time slot. In the New Appointment dialog, choose the “Period” option and select the frequency as “Weekly”.

I am going for a vacation and won’t be available for next week. How do I block my time slot so that my staff won’t schedule appointments for me during that period?
Go to Calendar and choose the entire time slot of day one. In the New Appointment dialog, click on “Other Events”. Choose the “Period” option and select the end date.

Can I access patients’ past appointments along with their status (No Show, Late Cancellation, etc.)?
You can access the patient's past appointments by navigating to patient's 'Dashboard > Appointments > Past' section.

A patient calls to reschedule the appointment. How to do?
Navigate to patient's 'Dashboard > Appointments > Future' section. Click on the required appointment and click 'Edit' button. Change the date and time as per your requirement and click 'Confirm'.

How to turn-off notification email that I receive whenever new appointment is scheduled/cancelled?
Navigate to 'Settings > Calendar > Preferences > My Preference' section and choose 'Not Required' for 'Appointment Confirmation Email' and 'Appointment Cancellation Email'.

Is there a way to customize the schedule with different time slots?
Time slot for Calendar (scheduler) can be configured in Calendar section. Only Practice Admin is allowed to configure this.

Is there a way to print the scheduled appointments between the given dates?
Yes, the appointments scheduled between the given dates can be printed using the “Print” features in Calendar section.