Resource Center


Secure Messaging


Do you allow sending messages outside Charm?
You can use the Charm messaging service to communicate only with Patients and Practice Members. To communicate with Providers outside your Practice who use Charm or other EHRs, subscribe to our 'Direct Messages' add-on feature.

Can Charm Messages be synced up with Google, MS Outlook, or ICal?
Charm provides a secure messaging service, not a typical email with POP/SMTP. We store messages to allow Practice Members to log in and access their messages. Our HIPAA compliance does not allow forwarding PHI to other email systems.

Do you have a shortcut key to compose a new message?
Yes, you can press M+ anywhere on CharmHealth EHR to open the Message Compose window. CharmHealth EHR supports a wide range of shortcut keys. You can click on the 'Keyboard' icon in the bottom right corner, or press 'Shift K' for viewing the entire list of Short Cut Keys.

I do not want to receive messages from Patients. How to do that?
Navigate to the 'Settings > Message > My Preference' section and choose 'No' for 'Receive Message From Patients'.

Can I restrict the number of messages received from patients and also restrict the content length?
You can configure the number of messages allowed between visits from the 'Settings > PHR Settings' section, and also restrict the number of characters allowed in the message. This is a Practice-level configuration and applies to all Providers.

How to turn off the notification email that I receive whenever I get a message in Charm?
Navigate to the 'Settings > Message > My Preferences' section, and choose 'Not Required' for 'Message Notification Email'.

Are messages associated with the Patient record? Can I see all the messages related to a Patient?
All the messages related to the Patient are accessible under the 'Patient Dashboard > Messages' section. The list includes all the messages from/to Patients and messages sent to your Practice Members related to the Patient.