Patients need to register PHR account for each member using the invitation link sent by practice. Once registered, member will get associated to the existing account. When they login, they will see the list of associated members in the account and they can choose required member to access their data shared by you.
Now you will be able to switch between the Members and view required information in your account
How do I add another practice to my PHR account?
Patients need to register PHR account for each practice using the invitation link sent by practice. Once registered, practice will get associated to the existing account. When they login, they will see the list of associated practices in the account and they can choose required practice to access the data shared by them.
On clicking the invitation link sent to your email ID, you will be asked to enter the Date of Birth of the account member for whom another practice has to be added. Now, login with the username and password of the existing account. Then select the option “Add with existing patient” option and select the “Patient Name”. Under “Care Team” you can see another practice added to your account member.
How to retrieve my ChARM PHR account password?
You can use “Forgot Password” link provided in the login page. Either provide your username or Email Address there. Your password will be sent to your email ID.
I could not login to PHR ever after providing proper username/password?
For logging into ChARM PHR, cookies should be enabled in the browser. To confirm whether cookies are enabled, access the following URL:
Once connected, if you see a message as "Cookies are DISABLED in this browser ", then you have to enable the cookies to access ChARM PHR.
You can guide patients to use the Forgot Password link available on PHR login page or navigate to https://charmphr.com
Check your inbox for password reset email and use the link to reset your password