What is Charm PHR for?
Charm Personal Health Record (PHR) enables users to access and track health records online. Patients and their family members can store and manage their health records under a single PHR account.
Users can access Charm PHR features to:
Charm PHR's HIPAA compliance ensures data protection and accessibility.
Note: The linked family members can view and access each other's clinical information within the account.
How do I change the username of my account?
Following our recent update, new users cannot create usernames, and old users cannot edit existing names. However, you can edit your email address if need be.
How do I add another practice to my PHR account?
You need to register your existing PHR account with multiple Practices using the invitation link received. Please follow the steps below to associate multiple Practices with your PHR account
Note: The Practice should be registered with Charm EHR for this purpose.
How to retrieve my Charm PHR account password?
You cannot retrieve old passwords from Charm PHR. Alternatively, you can use the “Forgot Password” link on the login page to create a new password. Click on this link for more info.
Can I create my Charm PHR account?
As of now, registration for the Charm PHR account is possible only through the invitation link sent by the Practice. Click on this link for further information.
How do I communicate with my physician?
You can communicate with physicians through the 'Messages' section of the PHR account. Here, you can click 'Compose' to write a message and send it to the Provider.
I could not log in to PHR even after providing the proper username/password.
For logging into Charm PHR, you should enable cookies in the browser. The URL available below allows you to confirm if cookies are enabled or not. http://www.whatarecookies.com/cookietest.asp
If you see a message stating 'Cookies are DISABLED in this browser' after connecting, you need to enable cookies to access Charm PHR.
How do I assist Patients in resetting their passwords?
You can guide Patients to use the Forgot Password link available on the PHR login page or navigate to https://charmphr.com
Check your inbox for a password reset email and use the link to reset your password.
I am getting a 'DOB Mismatch' message while registering with the Patient Portal.
To register for the Patient Portal successfully, please ensure that the date of birth (DOB) you enter matches the DOB recorded in your Practice's records. You can contact your Practice to check if there is any difference in the DOB on the EHR records if need be.
How can a Patient share their lab records from PHR to EHR?
The Patient can upload their lab records in the PHR and share them using the 'Share Section' feature. Visit this link for detailed steps on sharing PHR data.
Providers can view the shared data under the 'Patient dashboard > "PHR Data" section.
Note: Ensure the EHR settings allows Patients to share data under the 'Settings > PHR Settings > Preferences' section.