Resource Center

FAQ

Patient Portal

 

What is ChARM PHR for?

  • To communicate with your physician and request for appointment online
  • To maintain your personal health records

How do I add a new member to my existing ChARM PHR account?

Patients need to register PHR account for each member using the invitation link sent by practice. Once registered, member will get associated to the existing account. When they login, they will see the list of associated members in the account and they can choose required member to access their data shared by you.

Now you will be able to switch between the Members and view required information in your account

How do I change username of my account?
Username of the PHR account cannot be changed once created.

What is the maximum size of the document that I can upload to my PHR account?
The maximum size of the document that can be uploaded can be 20mb.

How do I add another practice to my PHR account?
Patients need to register PHR account for each practice using the invitation link sent by practice. Once registered, practice will get associated to the existing account. When they login, they will see the list of associated practices in the account and they can choose required practice to access the data shared by them.

On clicking the invitation link sent to your email ID, you will be asked to enter the Date of Birth of the account member for whom another practice has to be added. Now, login with the username and password of the existing account.

How to retrieve my ChARM PHR account password?
You can use “Forgot Password” link provided in the login page. Either provide your username or Email Address there. Your password will be sent to your email ID.

Can I create my own ChARM PHR account?
As of now, you can register ChARM PHR account is possible only the invitation link sent by the practice.

How do I communicate with my physician?
You can communicate with physician through 'Messages' section of PHR account. Here, you can click 'Compose' to write a message and send it to provider.

I could not login to PHR ever after providing proper username/password?

For logging into ChARM PHR, cookies should be enabled in the browser. To confirm whether cookies are enabled, access the following URL:

http://www.whatarecookies.com/cookietest.asp

Once connected, if you see a message as "Cookies are DISABLED in this browser ", then you have to enable the cookies to access ChARM PHR.

How do I assist patients in resetting the password?

You can guide patients to use the Forgot Password link available on PHR login page or navigate to https://charmphr.com

  • Click on Forgot Password link
  • Enter your registered email Address
  • click on submit Button

Check your inbox for password reset email and use the link to reset your password

How to update my email address in PHR account?

  • Login to PHR account
  • Click on 'Settings' the top right of the screen and choose 'Personal Portal'. This will open in a new tab.
  • Click on 'Settings' the top right of the screen and choose 'My Account'.
  • Change the email address under the 'Contact Information' section
  • Click 'Update'.

What are the steps that patient needs to follow to register PHR for multiple practices / members?

  • Logout of your existing PHR account if you are already logged in
  • Click the invitation link sent by practice
  • Provide your 'Date Of Birth' and click 'Next'
  • Provide your existing PHR login details and click 'Submit'