Resource Center

Patient Portal - User Guide

Patient Dashboard View

The PHR dashboard comprises three sections:

  1. Header
  2. Quick Menu
  3. Main Menu

Patient Portal Dashboard

Header

The header displays the Practice name, Settings, Lock Screen, Log out, and Patient Profile options.
Top Menu

Practice Details

Clicking on the name of the Practice displays the following:

  • Facility details
  • Provider details
  • Useful information like visit timings and working days, if any.
    Practice Details

Card on File

The Card on File feature allows you to make quick and secure payments on the go using your PHR account. Clicking on the 'Card' icon displays the following:
Card on File

  • '+' icon that allows you to add new cards.
    Add New Card
  • The Patient Saved Cards drop-down lists the cards you add manually.
  • The Practice Saved Cards drop-down displays unsaved cards you used while making prepaid appointments and settling pending bills.
    Make Payment

Additionally, you can hover over existing cards to exercise the 'Edit' and 'Delete' options wherever applicable.

You can select the 'Charge Card on File' option to view and choose a card from the drop-down list for making a payment.

Note: This feature is available only for Practices integrated with Bluefin - Payment Gateway.

Settings

Users can customize their dashboard by enabling or disabling the main menu sections here. These changes will reflect across all Practice and Member profiles.
Settings

Note: The Practice configured sections are un-modifiable to ensure effective communication.

Profile Settings

The 'Profile Settings' allow users to manage their accounts, view their respective data, and switch between Practice or Member profiles without logging out. Click on your profile picture or username to access your profile settings.
Switch Practice

Quick Menu

The quick menu allows users to exercise frequent actions irrespective of the current section or tab.
Quick Menu

  • Online Store
    Patients enrolled in Practices with an active e-commerce site can access this feature. Users can shop for medicines or supplements directly from the Practice through their online store.
  • Send Message
    This shortcut option allows users to compose a message and send it directly. Clicking the 'Send Message' option will open a dialogue box similar to the image below.
    Compose Message
    Choose the recipient; fill in the message subject and content. (Default character limit: 1000, Practices can set a customized limit). Include any attachments, and click the 'Send' button.
  • Request Appointment
    Patients can book appointments through the 'Appointment' tab or directly from here.
    Request Appointment
    Choose the facility and provider name from the said Practice using the drop-down list. Available time slots will be visible if the Practice has enabled online bookings. If not, set a preferable date and time. Choose the visit type and enter the reason. Click on the 'Request' button.
  • Share Sections
    Patients can share information updated in the 'Practice Communications or Personal' sections with this option.
    1. Select the 'Share Section' option
      Share Section List
    2. Click on the 'Share' button
    3. Choose the Practice or Facility name from the drop-down list.
    4. The following dialogue box with the list of shareable sections pops up.
      Share Section
    5. Enable the fields you want to share.
    6. Click on the 'Save' button.

Click on the 'Modify' button under the 'Share Section' option to edit and reshare data.

Main Menu

The main menu has two sections:

  1. Practice Communications
  2. Personal Sections

Practice Communications

Sections listed under Practice Communications ensure effective communication.The Patient and the Practice can edit or update their respective data to share information.
Practice Section

Personal Sections

Charm PHR's Personal Sections allow users to store and update routine medical information to track overall health and fitness goals. Users can enable or disable these sections anytime.
Personal Sections

Your Practice or Provider cannot view or access the information uploaded here. Patients can use the 'Share Section' quick option to share these sections with them.