Resource Center

Patient Portal - User Guide

Password Reset

If you forgot your patient portal account password, you can reset it either from ChARM PHR home page or from your practice specific login page.
Password Reset

To reset your account password

  1. Click the patient profile photo in the top right corner
  2. Switch patient dialog will be shown
  3. Click the “Manage Account” available in the bottom left corner of the dialog
  4. Click on ‘Forgot Password’ link
  5. Enter the password details and update

Once you submit the details, you will receive an email with a link to reset your account password.


  1. Check the SPAM folder if have not received password reset email.
  2. Password is case sensitive. Hence make sure that you enter the password in proper case.
  3. For your reference, account username is mentioned in the password reset email.