Direct Message is a secure HIPAA-compliant standard for exchanging health information between Physicians, Hospitals, Labs, Healthcare Providers, and different EHR Vendors. Charm partners with DataMotion Inc, an accredited carrier-grade Health Information Service Provider (HISP) for providing the Direct Messages service.
Sending medical records using e-mail, fax, or snail mail is not secure, as unauthorized users can access such details easily.
On subscribing to this service, you will get a unique Direct Address (XXX@direct.Charmhealth.com) to communicate with anyone who also has a Direct Address. This will be handy while sending or receiving Referrals to Providers outside your Practice who use Charm or other EHRs.
Meaningful Use attestation mandates sending the summary of care record through Direct Message during Patient referrals. Hence, if you attest for to MU, Direct Message is a mandatory requirement.
Practice Administrator or Office Manager can request for enabling Direct Message from the 'Add-ons' section. To request a Direct Message, follow the steps given below.
Charm will process your request and provision for the DataMotion account. Once provisioned, you will receive an email notification with further steps to follow.
Set a password for your DataMotion account using the link sent in the email.
Then, configure the DataMotion account password in the 'Settings > Direct Message > Preferences' section of your Charm account. This allows you to send and receive Direct Messages directly from your Charm account.
On updating your DataMotion account password in Charm, you can send Direct Messages from the 'Messages' and 'Referral Out' sections of your Charm account.
To send a Direct Message from the 'Messages' section, click on the dropdown menu next to the 'Compose' button and select the 'Direct Message' option.
Subsequently, you can choose recipients stored in your Charm provider directory or add them directly from the Direct Message Network.
Search from Your Charm Provider Directory
Follow the steps below to search and add recipients available in your Charm account under the provider directory:
Note: You can add members to your directory under the Settings > Directory > Providers tab.
Search Direct Message Network
If the intended recipients are not available in your Charm provider directory, you can follow the steps below to search for them on the Direct Message Network:
Once you have added the recipient, enter the subject and the message content. If required, you can also attach some documents and send the message.
You will have a separate section to view the Sent and Received Direct Messages.
Similarly, you can also use the Direct Message for sending the Referral Requests to the external Providers.
To transmit the referrals by Direct Message, use the 'Transmit > By Direct Message' option available under the 'Referral Out' section.