Text/Voice Notifications allows Practices to send text reminders (SMS) to patients and providers.
You can subscribe to the Text/Voice Notifications add-on to:
The Practice Admin or Office Manager can raise a Text/Voice Notifications subscription request by following the steps below:
The Text Notifications settings allow you to enable or disable various notification options to suit your Practice requirements.
You can also enable Voice Notifications for appointment reminders by following the steps below:
Note: If patients prefer not to receive the text/voice notifications, you can disable that for the patient from the Patient Demographics > Patient Preferences section.
The Text/Voice Notifications add-on is fully automated. Patients receive automated messages for the configured notifications under the Settings page.
You can view all the automated text and voice notifications sent to patients and the delivery status from the Messages section. Clicking on the patient's name displays the patient's message history.
The Sent and Failed components display the delivery status of each message. For the failed message, you can find the 'Reason for Failure' by clicking on it.
Patients who have accepted to receive Text/Voice Notifications can view the text notifications on their registered mobile number.
Subscribing to Text/Voice Notifications allows Charm EHR users to subscribe to the following additional features:
By default, the text notifications are uni-directional, which means the patients can receive the message but cannot reply. If you would like to allow the patients to reply to the text message, you can use the 'Bi-Directional Text' feature.
The Bi-Directional text feature enables the patients to text your practice directly instead of calling. This saves the time your staff spends answering phone calls.
Automated Booking Assistant:
The Automated Booking Assistant allows patients to confirm, reschedule, or cancel their appointments by replying to the automated text reminders.